February 19, 2010

Seth Godin on Firing your Customere

Firing the customers you can't possibly please gives you the bandwidth and resources to coddle the ones that truly deserve your attention and repay you with referrals, applause and loyalty

Posted via email from franksting's posterous


  1. By "bandwidth" Mr Godin means "time", of course. Wanker.

  2. Of course he does, but if he means it like I mean it while I'm saying it. Then he means time he actually has and COULD spend on them, but couldn't be bothered because it is best used on something more productive.