updated 31/12/09 following call received from Rihanna at Foxtel on 29/12
It was a pleasant experience to get the call and we had a good conversation. It was nice to get something positive out of this experience, however, Foxtel still need to go a way to, in my opinion, introduce value back into their offerings. Stopping discriminating between customers and focusing on the Customer Experience rather than Marketing would be a start.
See my understanding of their responses to my specific questions below. I hope what they appear to have committed to actually comes through
To: Shona Bishop
"Executive Director, Customer Service and Installations
Foxtel"
Dear Shona,
A couple of weeks back you sent me a letter to tell me you were completely incapable of doing simple calculations and forgot I had a 'loyalty bonus' already before telling me the price cut I thought I had actually was an Increase in Price.
Actually I'm going to just quote what you wrote here, because I'm assuming what I wrote above is what you meant to get across. But as with Barnaby Joyce's recent effort at Blogging, it doesn't appear to be written in any kind of English I understand;
